Here you will find information on orders, payments, shipping, returns and our terms of service. For any other inquiries, email clientcare@eidoofficial.com
We email your confirmation with order number and details as soon as you checkout.
What to expect after placing an order and how to request changes.
We send an acknowledgment email with your order number and details. Dispatch emails are sent once items ship.
Processing can take up to 5 business days. Weekend and holiday orders begin processing the next business day.
Contact Client Services before your order ships to request changes or cancellation.
Email Client Services with your order number to receive an update.
Ways to pay online or through our Client Services team.
Visa, Mastercard, Amex, Discover, Apple Pay, Google Pay, Shop Pay and more. Only one payment method per transaction.
Tracking, delivery windows and what to do if something changes.
Tracking details arrive via email once shipped. Ownership transfers on delivery to your address.
Promotional free shipping is occasionally offered; transit times are shown at checkout. Exclusions may apply.
If a package returns to our warehouse, contact Client Services to arrange a re-ship.
Policy overview for exchanges and returns.
All sales are final. Exchanges may be approved within 7 days; customers cover return shipping.
Summary of the terms governing the eidoofficial website.
Use of the eido website is governed by our Terms of Service and Privacy Policy. Access implies agreement.
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